General FAQ

Got questions? We've got answers. This page contains the official site-wide policies and information for Wipe New orders, shipping, and everything in between.

Key Facts at a Glance

Order Processing: Orders are typically processed and shipped from our warehouse within 1-2 business days.
Delivery Time: Expect your order to arrive within 3-7 business days after it has shipped.
First-Order Discount: Sign up for the Wipe New newsletter and get a 20% off promo code for your first purchase.
Promo Codes: In most cases, only one promo code can be used per order.
Authenticity: All Wipe New products are powered by Rust-Oleum, delivering a legacy of quality and innovation you can trust.
Support: Our customer support team is ready to help with any questions you have. Submit form or call 833-607-0606.

Shipping & Delivery

How long does it take to get my Wipe New order?
Most Wipe New orders are processed in 1-2 business days and typically arrive within 3-7 business days after shipping. You can find specific delivery estimates and tracking information in your shipping confirmation email.

Can I track my Wipe New order?
Yes, you can track your Wipe New package every step of the way. We will send you a shipping confirmation email with a tracking number as soon as your order leaves our warehouse.

Returns & Warranty

What is the return policy for Wipe New products?
Wipe New stands behind the performance of our detailing supplies, and your satisfaction is our priority. If you are not satisfied with your purchase, please contact our support team within 30 days of receiving your order to discuss return or exchange options.

Do Wipe New products come with a warranty?
Yes, all Wipe New products are backed by a satisfaction guarantee. We are confident in the long-lasting performance of our formulas, and if you encounter any issues, our team is here to help make it right.

Promotions & Discounts

How do I use a promo code on my Wipe New order?
You can apply a Wipe New promo code during checkout by entering it into the designated field. The discount will be reflected in your order total before you complete the payment.

Can I use more than one promo code on an order?
Wipe New allows the use of only one promo code per order. Promotional offers cannot typically be combined.

How do I get 20% off my first order?
To receive 20% off your first order, simply sign up for the official Wipe New newsletter. A promo code will be sent to your email, along with future access to exclusive deals and pro tips. You can find the sign-up form in the website footer.

Orders & Accounts

Do I need an account to place an order?
No, you can complete your Wipe New purchase as a guest. However, creating an account allows you to easily view your order history and save your information for a faster checkout. Also, creating an account allows you to easily view your order history, save your information for a faster checkout next time, and join our rewards program to earn points on every purchase.

How can I check my order history?
You can view your complete Wipe New order history by logging into your account on our website. Please note, your orders will only appear in your account if you were signed in at the time of purchase.

Payments & Tax

What payment methods does Wipe New accept?
Wipe New accepts all major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer other secure payment methods, which are visible at checkout.

Will I be charged sales tax?
Applicable sales tax will be calculated and added to your Wipe New order total during checkout. The amount is based on the shipping address and local tax regulations.

Safety

Where can I find safety information for Wipe New products?
For the safest and most effective application, always follow the directions printed on the Wipe New product packaging. General safety information is also available on our website on each product detail page.

Support

How can I contact Wipe New customer support?
You can reach the Wipe New support team through our official Contact Us page or call 833-607-0606. We're ready to help with any questions about your order, our products, or our policies.

Can't find the answer you’re looking for? Contact our support team today!